Get a Prescription

We are not a dispensing Practice and require 48 hours notice to write-up any prescription.


You can request a prescription by:

  • Fax
  • Email   (info@westburysurgery.co.uk)
  • Visiting the surgery
  • Through your chemist (if you arrange this with them)
  • In writing / in the post(using the right hand side of your prescription or by letter)
  • Through online access www.emisaccess.co.uk
  • Please note that in order to ensure patient safety, we do not accept any requests for medication over the telephone.

 Please do not make an appointment with a Doctor for repeat prescriptions and allow sufficient time to order your prescription before your current medication runs out, especially on Public or Bank Holidays.

Patients on regular medication will require repeat prescriptions and for a safer and speedier service, repeat prescriptions are computerised. Your doctor will have entered onto the computer what medication you are taking and each time a new prescription is produced on the computer a new request form is also generated for you to make your next request.

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won't have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

Step 1

Talk to your GP or the person who prescribes your medicines and ask them if you can use electronic repeat prescriptions. Your prescriber will usually be your doctor or practice nurse.

If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will ask you for permission to share information about your treatment with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice.

Your GP or prescriber will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

Step 2

Collect your first electronic repeat prescription from your pharmacy.

Step 3

When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

  • have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
  • have you recently started taking any new medicines - either on prescription or that you have bought over the counter?
  • have you been having any problems with your medication or experiencing any side effects?
  • are there any items on your repeat prescription that you don't need this month?

If you don't need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4

When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions. 


Urgent Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, priority will only be given for prescriptions that cannot be missed. Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.

Alternatively, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued; there will be a charge for this.

We will not issue urgent prescriptions for items that can be bought over the counter.

If your medication can not be missed, the item will be issued as required. 


Going abroad for an extended period and need medication?




If you’re going abroad for more than two months, your GP may prescribe medication to last until you can make arrangements to get it at your destination. This might be by: 

- registering with a doctor in the country you’re visiting or
- buying the medication from a pharmacist while you’re away. 

ELECTRONIC PRESCRIPTION SERVICE

NHS_EPS_icon

A more convenient way to get your prescription.

What is the NHS Electronic Prescription Service?

It’s a free, confidential, safe service that can make getting your prescriptions quicker and easier. Instead of having a paper prescription, your doctor can send an electronic prescription to the pharmacy of your choice.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving YOU time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work and shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called a nomination.

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer for this.

For more information please click on the link : EPS information sheet